It's boring but necessary to advise you, of all my policies. As a business of one, I can hand on heart assure you that your Personal Data, really is personal and I treat it with the respect it deserves.
I am GDPR compliant and will never share your data unless required to do so by law. I only work with companies who are also GDPR compliant, effective from May 18th 2018.
Privacy Policy:
This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me or subscribe to my newsletters.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Big Cartel, Royal Mail, Stripe, Paypal or any other related sites and services.
Your Personal Information:
I collect your name, address, email, contact number (if provided) and details of your order (including notes left for me). I require this information to process your order, contact you about your order and dispatch your order.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our [email protected]
My Website:
My website is provided by Big Cartel. You can view their Privacy Policy here:
https://help.bigcartel.com/privacy-policy
Payments are processed by PayPal, Stripe and sometimes iZettle. You can view their Privacy Policies here:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
https://www.izettle.com/gb/privacy-policy
I send all parcels out via Royal Mail and their privacy policy can be found here:
https://www.royalmail.com/business/privacy-policy/
Mailing Lists:
As part of the registration process for our e-newsletter and when you place an order online, I collect personal information. I use that information for a few reasons: subscriber only sales; to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. By signing up to my newsletter you will automatically be entered into a Subscriber-only Silent Raffle each month. There are no cash alternatives to this raffle. I don't rent or trade email lists with other organisations and businesses.
I use MailChimp, a third-party provider to deliver my newsletter. I gather statistics around email opening and clicks using industry standard technologies to help me monitor and improve my e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of my emails or by emailing us through the online contact form on our website.
Effective from 18th May 2018. This policy may be reviewed from time to time and as is deemed necessary.
Returns and Refunds Policies:
My items are handmade and will almost certainly vary from the images shown and be unique.
They are also susceptible to wear and tear from general use.
Please note that: I cannot accept returns on any seconds or sale items.
Please follow the care instructions provided with your wipes/items or email me via the contact form or at [email protected] if you have any questions or would like to raise a complaint or return your item.
In order to process a replacement or refund we require the item to be returned to us, within 4 weeks of purchase. You will be responsible for the return postage. I advise using a recorded service for this, if I don't receive the return I cannot issue a refund.
Lead-time & Shipping Policies:
I’m working on a monthly stock drop model for 2023 and any orders will be shipped within 3-5 days of placing your order. If you need your order for a specific date please let me know in your order notes.
I use Royal Mail for all my shipping needs unless otherwise discussed.
I ship to the UK and overseas, however please contact me to arrange overseas shipping. All postage is based on weight & parcel size. I use Royal Mail and will post Tracked & Signed for wherever possible.
I am not VAT Registered. There may be import duty, VAT & Taxes you need to pay your end. Please check that you are happy with these fees prior to ordering. If you are happy with any duty charges your end, please contact me and I will set up a Special Overseas order for you.